Zenzi Villa – 9BHK

Cancellation Policy for Room Bookings

We understand that plans can change. Please review our cancellation policy carefully:

Full Refund
Guests are eligible for a full refund of the booking amount if the cancellation is made at least 5 days before the check-in date.
Partial Refund
If a cancellation is made less than 5 days but more than 72 hours before check-in, a 50% refund will be issued.
The remaining 50% covers administrative costs and last-minute booking losses.
No Refund

No refund will be provided:

If cancellation is made within 72 hours of check-in.
In the event of a no-show.
How to Cancel

All cancellations must be submitted via email or WhatsApp to the official contact shared during the booking process.
Refunds will be processed within 5 to 7 working days.

Special Notes (Peak Season Policy)
During peak seasons (including long weekends, Diwali, Christmas–New Year, etc.):
No cancellations or refunds are allowed.
Only rescheduling is permitted with a minimum of 10 days’ prior notice.

Additional rules information
Follow the Villa Rules
Treat your Host's home like your own
Children should be supervised while they are in or around the pool