At Triptadka Villas, we strive to provide exceptional service and experiences to all our guests. This Grievance And Refund Policy outlines the benefits and security cover for both guests and hosts under which refunds, cancellations, and grievances are handled.
1. Booking Cancellations
A. Guest-Initiated Cancellations
- 7 days prior to check-in: Full refund will be initiated, excluding payment gateway charges, processing fees, and GST implications.
- Within 7 days of check-in: 50% refund of the booking amount will be initiated, excluding payment gateway charges, processing fees, and GST implications..
- Within 72 hours of check-in or no-show: No refund.
B. Peak Season & Special Events
2. Service cancellations by host registered under Triptadka Villas
In rare cases where the host is required to cancel a booking due to unforeseen circumstances (natural calamities, non-operational villa circumstances) we offer a refund on guest grievances requested at bookings@triptadkavillas.com
- A full refund of the booking amount, or
- An option to reschedule or transfer the booking to another available date or property of equal value.
3. Early Check-Out or Shortened Stay
If a guest checks out earlier than the reserved duration, no refund will be provided for unused nights unless caused by a service failure on our end.
4. Refund Process
- Approved refunds will be processed within 7–10 business days to the original mode of payment using the same payment getaway.
- Processing time may vary based on your bank or payment provider.
5. Non-Refundable Services
- Add-on experiences (e.g., BBQ, chef, transport) are non-refundable once confirmed.
- Promotional or discounted bookings may be non-cancellable and non-refundable, as specified at the time of booking.
6. Contact for Refund Requests
To request a refund or cancellation, please contact:
- 📧 Email: bookings@triptadkavillas.com
- 📞 Phone: +91-96531 17177
Provide your booking ID, registered name, and reason for cancellation when contacting us.
